Neato Robotics Reviews

Neatorobotics.com accepts payments through Shopify Payments. The supported payment methods include Visa, Mastercard, Amex, Discover, JCB, Diners Club, and Elo. In addition, accelerated checkouts are available with Shop Pay, Apple Pay, and Google Pay. Please note that these payment methods are subject to change based on updates to major payment methods through Shopify Payments. The charge for your order will appear on your credit card as: "SP NEATO B.V.". Depending on your location, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals and entities can request a refund of the tax paid on an order. Neato does not offer price matching at this time. If your payment method isn't working, please ensure cardholder information is entered exactly as listed with your financial institution or contact them for further information.

Neatorobotics.com has a 30-day money-back guarantee on any products purchased through their website. However, please note that shipping costs are non-refundable. To request a refund, customers must look up their order and then use the request a refund option to submit their request.

In terms of shipping, orders are shipped from California, USA. At this time, they only ship domestically in the United States to all 50 states and Puerto Rico. Shipping methods and addresses cannot be changed after an order is placed. If an order/item is damaged during shipping, customers are advised to contact Customer Care within 30 days of their purchase. They may be asked to provide a photo of the damage for their use in resolving the situation with the shipment provider.

Neatorobotics.com is an online store that sells a variety of robot vacuum models and accessories. The store features D-shaped and LaserSmart Neato D10, D9, and D8 models. The pricing may vary between the Neato online store and partner retail stores due to factors such as promotional events. It's important to note that Neato does not offer price matching at this time. If an item is out of stock at the time it is on sale, they do not offer rain checks. For payment, Neato accepts payments through Shopify Payments, and currently supports Visa, Mastercard, Amex, Discover, JCB, Diners Club, and Elo. Accelerated checkouts are available with Shop Pay, Apple Pay, and Google Pay. Depending on your location, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals and entities can request a refund of the tax paid on an order. They will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please note that the charge for your order will appear on your credit card as: "SP NEATO B.V.".

Neatorobotics.com is known for its robotic-based household appliances, particularly its robot vacuums. The company offers a range of products, including the D-Series Robot Vacuum, Fragrance Pod Collection, and various accessories. The D10, D9, and D8 models are among the most popular, each designed for different home sizes. The D10 and D9 are crafted for medium and large-sized homes, while the D8 is engineered for smaller spaces. These models are equipped with LaserSmart technology and LiDAR technology, which support SLAM (Simultaneous Location And Mapping) navigation. This allows the robots to scan their environment using lasers and clean in low light to dark conditions, including at night and under furniture, without compromising user privacy and security. The D10, D9, and D8 also feature the brand's signature D-shaped design and thorough dust pick up, allowing them to get into corners like no round robot can. The D10 and D9 also have notable features like a Helix Multi-Surface Main Brush that is 50% quieter on hard surfaces, the introduction of zone cleaning, a unique max vacuum mode for D10, and more. However, it's important to note that Neatorobotics ceased its operations in April 2023.